Frequently Asked Questions
Do you offer free shipping on all orders?
Yes, all orders ship for free!
Do you offer expedited shipping?
We offer expedited shipping for an additional charge of $10.
Do you ship to PO boxes?
Yes, we do.
Do you ship to APO/FPO addresses?
Unfortunately, we cannot ship to APO/FPO addresses.
Do you ship internationally?
At the moment we do not offer international shipping.
How do you ship orders? We ship via USPS, FedEx, or UPS.
We ship via USPS, FedEx, or UPS.
How long will it take my order to arrive?
Your order should arrive within 2-4 business days (excluding holidays).
Will I receive tracking information?
You will receive an email with a tracking number when your order ships.
My order hasn’t arrived. What do I do?
Contact us at firstname.lastname@example.org and we will look into the situation. Please include your order number in your email.
What is your return policy?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, with original tags attached. The buyer will be responsible for return shipping.
I want to return my purchase -- what do I do?
Making returns is easy; simply mail the items you would like to return to the address below. Please include your order number (a copy of your order confirmation email will do nicely) along with your package so there is no delay in receiving your refund. Send returns to:
539 S. Rampart Blvd. Ste. 202
Los Angeles, CA 90057
How many days do I have to return a product?
You have 30 days after delivery to return your item(s).
Who pays return shipping?
You will be responsible for paying your own shipping for returning your item(s). Shipping costs are non-refundable.
Are there any items that cannot be returned?
No, as long as everything is unused, in the same condition that you received it, and with tags still attached, it can be returned.
How will I receive the refund?
If your return is approved, we will initiate a refund to the same credit card used in the original purchase.
Will I be refunded sales tax?
If you are a California resident, you will also be refunded the sales tax you were charged.
How long will it take to get my refund?
How long will it take to get my refund? You should receive your refund within 2-3 business days after we receive the item, depending on your card issuer’s policies.
How can I check the status of my refund?
Send us an email at email@example.com and we would be happy to help!
Can I exchange/replace an item instead of getting a refund?
Yes, just email firstname.lastname@example.org with your request.
What forms of payment do you accept?
It is possible to pay for your order using Visa, MasterCard, or American Express.
Do you charge sales tax?
We are required to collect sales tax on orders shipped within California – all other states will not be charged sales tax.
Do you offer gift certificates and/or gift cards?
Not at this time.
How do I get assistance if I need it?
If this page does not answer all your questions, please contact customer service at email@example.com – we will be glad to help you with any questions or concerns you may have.